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Frequently Asked Questions

 

How do I set up an Oligo standing order?

Standing Orders are set up by Stores; you can request a new order by completing the Standing Order request form. You will be emailed by accounts periodically to advise of the status of current Standing Orders.

How to do I claim back funds from an Open Access Publication?

Full information is given on the left under Open access publishing.

I have submitted an expense claim, when and how will I receive payment?

You should receive payment within three weeks of your claim being submitted. If there is a query with the claim you will be contact by either the Biochemistry Research Grants Office or the Biochemistry Accounts Office.  The payment will be sent to you in the form of a £ Sterling cheque.

 

I submitted an expense claim in a currency other than £ Sterling, but the cheque I have received is not for the £ Sterling I was expecting, why is this?

We calculate the exchange rate as at date of expenditure shown on the receipt using http://www.oanda.com/currency/converter/, unless there is a credit card / bank statement attached to the claim form, which displays the rate you have been charged.

 

Can I be paid my expenses directly into my bank account, rather than by cheque?

No, currently the facility only exists to pay by £ Sterling cheque, unless you have a foreign bank account and have incurred the expenses in a currency other than £ Sterling.  We are able to directly transfer the expense to € and $ bank accounts but you will incur an additional cost for the bank charges.

 

Is there a time limit for claiming my incurred expenses?

Claims should be made regularly and:

• before the deadline for making claims against grants, donations or other funding sources; and

• within three months of incurring expenditure unless alternative arrangements are agreed with line managers.

 

How can I find out the current balance of my General Ledger Account?

General Ledger Reports are issued monthly via email to the account holder.  These reports detail Opening and Closing Balances, Transactions and SOF balances for each period.  If you have a query regarding your reports, or wish to find out about more recent transactions please email or call us: accounts@bioc.cam.ac.uk, 333620.

How can I find out the current balance of my Grant?

Queries regarding your Grant Codes can be answered for you by the Biochemistry Research Office: research@bioc.cam.ac.uk

I have an query with my salary, who can I speak to ?

Queries regarding your salary can be answered for you by the Biochemistry Personnel Office: personl@bioc.cam.ac.uk

 

I have had a request from an outside institution wanting to use the services of my facility. What sort of information is required by accounts to issue an invoice to them?

In order to bill an external body for services or goods you have provided to them we will need to have the following:

    • A hard copy official purchase order from the institution to whom you provided the service or goods
    • The billing address of the institution to whom you provided the service or goods
    • Contact name, telephone number and email address at the institution to whom you provided the service or goods
    • The VAT number of the institution to whom you provided the service or goods
    • Full descriptive details of the services or goods you have provided to them
    • The GL Code and SOF code for the invoice